SPECIAL PROJECTS & AFTERCARE
SPECIAL PROJECTS & AFTERCARE INTRODUCTION
Since formation in 1999, Westgreen have been creating and maintaining unique and exquisite environments with a focus on the highest level of service and quality. Our Special Projects & Aftercare Division supports existing and new clients with a dedicated response to their property requirements.
This specialist division supports property owners and managers with reconfiguration, extension, unique installations and routine planned maintenance programmes. Representing some of the world’s most discerning clients, designers and brands, we work across all market sectors, including private residential, art galleries, fashion houses, restaurants and offices. Led by Operations Director, Matt Spooner, Westgreen’s Special Projects & Aftercare Division are an experienced and dynamic team, purposed to deliver niche and complex construction projects and tailored aftercare and maintenance service to our and others’ real estate projects.
“In offering a service synonymous with Westgreen’s established professionalism and quality across projects of any scale or budget we acknowledge the importance of working closely with clients and their representatives. Our team understand complex and sensitive environments and the need for discretion. Accordingly, interventions are meticulously planned to minimise impact to users and all who who may be affected by our work. We treat every project as unique and special, providing an uncompromising concierge-level service throughout. By combining economies of scale, backed by the support of Westgreen’s construction and design teams, the Westgreen Special Works & Maintenance Division offers unparalleled levels of service and quality.”
Matt Spooner
Operations Director of Special Projects & Aftercare
Service We Offer
Whether or not it was Westgreen that developed your property, an integral part of our business is the unrivalled aftercare and planned preventative maintenance (PPM) service we provide. Where complex projects involve the latest technologies, issues can arise that require ongoing care and attention. We take a proactive approach, checking in with our clients on a regular basis and inviting them to raise any concerns as and when they arise. We understand that this is your property and approach all aftercare issues with the utmost respect and sensitivity.
Long term relationships and retained business, on both client and trade side, is testament to our continued commitment to deliver a level of support that consistently exceeds expectations.
In addition to our PPM offering, the aftercare team are able to provide a variety of other services ranging from leak repairs to decorations which can include after tenant makeovers. Hoarding and ‘site safe’ services for specialist stone, chandelier and appliance cleaning is available with preparation / scene setting ready to showcase your property.
Whether or not it was us that developed your property, a vital part of our business is the unrivalled aftercare and Planned Preventative Maintenance (PPM) service we provide.
“I just wanted to extend a huge THANK YOU to the entire Westgreen team for delivering such exceptional work with our box at Arsenal. I truly appreciate the extra hours spent onsite... But also the attention to detail and ensuring our design intent and standards were respected from start to finish. The client was extremely pleased with the results and so are we.”
“The aftercare team did an incredible job on my extension and refit. They were extremely professional and reliable, and the team of people remained the same throughout. They were considerate, responsible and clean and left the untouched parts of the house in perfect condition at all times.”
“I had the privilege of working with the aftercare team and...during the shop refurbishment over the last nine months. Their team is highly professional and exacting in implementing even the finest details and above all, they are friendly.”
“We have worked with the aftercare team on a number of successful projects and always in conjunction with...The quality of workmanship is second to none and the journey enjoyable and solution focussed. We look forward to working with the team again in the near future.”